Printer Cartridge not communicating

[Sackie74]

HP Envy error cartridge not communicating with printer

Tried cleaning and all the other troubleshooting

I need new ink (belong to hp ink monthly) but can't find how to manually order it.

Help please!!!

[Dragon-Fur]

@Sackie74 

Welcome to the HP User Community.

Start here to perhaps fix errors with the ink cartridges you have now:

TKB article contributed by HP JessikaV

Fixing Instant Ink cartridge errors

Next,

Please contact Instant Ink Support.

OR

You may choose to wait here in the Community for an agent to find and respond to your question.

Waiting is not faster – our Community is not Instant Ink Support – Waiting generally works.

===============================================================

Things that are Instant Ink

Instant Ink >> Details / How-to / Articles / Contact Information

Active subscription?

Contact Instant Ink Support from within your Instant Ink Account

OR

Instant Ink Support >> HP Instant Ink Support   

Instant Ink - Chat

Instant Ink Support Website – Read…

HP Instant Ink - Support, Enroll, FAQ, Terms of Service Contract

Not your home site?  Click the Flag to change to your region.

Scroll down – look for contact number on the webpage.

AND

Examples of the Terms of Service Contract for various regions

NOTE:  Terms of Service Document includes phone contact information

 Instant Ink - Terms of Service - USA

 Instant Ink – Terms of Service - UK

 TERMINI DI SERVIZIO DI HP INSTANT INK - Italy 

Instant Ink - Terms of Service - Ireland

CONDITIONS GENERALES D’UTILISATION DU SERVICE HP INSTANT INK - France

+++++++++++++++++++++++++++++++++++++++++++++++++++++

Lots of  information – Instant Ink

Start here:  Get HP Instant Ink Support

Sections

• Your ink
• Your HP Instant Ink account >> Manage my Instant Ink Account
• Your printer connections

HP Instant Ink - Manage your account

===============================================================

How does it work?   Details / Plans / Cancel Information

Check through the Website  FAQ

Additional Information:

 HP Instant Ink - Cancel Your HP Instant Ink Service

HP Instant Ink - Enrolling in HP Instant Ink

HP Instant Ink - Page Count Is Not the Same as Actual Pages Printed

TKB article contributed by HP JessikaV

Fixing Instant Ink cartridge errors

+++++++++++++++++++++++++++++++++++++++++++++++++++++

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

[Sackie74]

Thank you for replying. I'll let you know how I get on.

[Sackie74 · Accepted solution]

Hi, following your helpful reply I was able to talk to an agent today and get e replacement cartridge organised. Maybe it's obvious how to get to an agent after the on line help but I didn't see it. Thanks again.

[Dragon-Fur]

@Sackie74 

You are most welcome.

Well, the contact information is supposed to be obvious -  and I don't think it is else people would be able to see it.

"Not just you" in other words.

Smiling.

All good.

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"