Printer Error Message

[CHORN]

I keep getting an error message on my printer that says  I need to check my HP account for more information. This error is preventing me from printing, copying, or any function on the device. I have made sure the device was on my HP account, I have made sure the updates were performed on the printer, I have replaced the ink on it, literally everything imaginable I have done to get this device functioning again. Still no luck. Any help would be appreciated. 

[VikramTheGreat · Accepted solution]

Hi @CHORN,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I can feel how exhausting it must be to try everything imaginable and still be blocked by a vague “Check your HP account” error on your HP OfficeJet Pro 8035e. Let’s walk through a simple, effective fix together so you can get back to printing, copying, and working without interruptions.

Step-by-Step Solution

1. Check Internet Connection

Make sure your printer is connected to a stable Wi-Fi network:

• On the printer screen, go to Settings → Network Setup → Wireless Settings.
• Confirm it’s connected to your home/work Wi-Fi.

2. Sign In to HP App

• Open the HP app on your computer or phone.
• Sign in with your HP account.
• Go to Settings → My Printers and confirm your 8035e is listed.
• If not, add it manually using the printer’s IP address or QR code.

3. Check HP Instant Ink Status

If you’re enrolled in Instant Ink:

• Visit the HP Instant Ink Dashboard and log in.
• Check for: 
  • Expired subscription
  • Billing issues
  • Cartridge authentication problems

If there’s a problem, resolve it or contact HP support directly from that page.

4. Sign Out and Sign Back In

• On the printer screen, go to Settings → HP Account → Sign Out.
• Restart the printer.
• Sign back in using your HP account credentials.

5. Update Printer Firmware

Outdated firmware can cause account sync issues:

• Go to HP OfficeJet Pro 8035e All-in-One Printer | HP® Support
• Download and install the latest firmware update.

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat