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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
otto_1492
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Printer counting "Printhead cleaning" as used pages

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HP DeskJet 2600
Microsoft Windows 10 (64-bit)

Hi there,

Because I don't print much, the black cartridge was not working. I figured it was clogged, so I did several "printhead cleanings." I never got the issue corrected. It seems that at some point, the printer started counting the pages used during the cleaning process as pages from my plan,  so not only did it used all my plan pages but also put me over by 6. How can I get this corrected?

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TEJ1602
HP Support Agent
HP Support Agent
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@otto_1492, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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