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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
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‎01-31-2022 08:23 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I was part way through printing a document today when I got a printer error.
On checking the Instant Ink account website I get the following error

Either an ink cartridge is not installed or there is an issue with the installed cartridge. Replace or clean the cartridge to resolve the issue—you will not receive ink shipments until the error is resolved. Learn more about cleaning cartridges at support.hp.com. Visit the Help Center or contact HP Support for unresolved issues.

 

I clicked on the support link and choose option for call back and get the following error

Sorry, we are experiencing problems with this service. Please use another contact option or try again later

when will support calls be available again ?

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-31-2022 05:00 PM

HP Recommended

Finally was able to contact support and get them to phone me.
Think after some checks, customer support guy thinks it might be the ink in the cartridge had dryed so was not being detected by the printer. However, issue has been resolved now and can print again

View solution in original post

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1 REPLY 1

‎01-31-2022 05:00 PM

HP Recommended

Finally was able to contact support and get them to phone me.
Think after some checks, customer support guy thinks it might be the ink in the cartridge had dryed so was not being detected by the printer. However, issue has been resolved now and can print again

Was this reply helpful? Yes No
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