Printer has started printing blank pages

[Helen124]

My printer has started printing blank pages. It makes all the right noises and the pages take a while to come out. But still blank. I've tried cleaning cartridges and printing a test page (the test page only came out with the colour header nothing on rest of page). My ink is full enough. I read if you don't use your cartridges much they may need replacing. Could this be the case? I am on instant ink. Can I get new cartridges sent to me for this reason? Its a HP envy all in one printer. 

Thanks

Helen

[Helen124]

it appears to be a black ink problem

[flyinroom]

HP DeskJet3700

Wireless, Web and Wi-Fi  connections all lit up as they should be.

When requesting print (black copy)i get a blank page.

Checked for clogged ink by soaking in warm water (1/8 "deep)

Ink flows.

Printer screen shows sufficient quantity of ink,

Attempted an info page but got only blue icons for the 3W's.

Help please.

fly

[sandytechy20]

@Helen124

Welcome to the HP support community.

Provide the printer model number or the product number for further assistance.

Here is the link to find the product number:- Click here

[sandytechy20]

@flyinroom

Welcome to the HP Support community.

I understand that the black cartridges are not printing, and I am glad to assist you.

If you have tried all the steps mentioned in this HP document:- Click here

And if the issue still persists, this could be a hardware issue.

I am sending you a private message with the steps to talk to HP support. 

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.