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‎04-06-2021 12:47 AM

HP Recommended
Product: HP4500

I have received an email purporting to come from HP regarding an alleged order for printer ink. It states that an invoice will be sent to me for payment. However, I have not submitted any order for such an item. How should I deal with this apparent scam and how will HP prevent such scams from happening?

Thank you

Terry

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1 REPLY 1

‎04-09-2021 05:36 AM

HP Recommended

@TerryLee1, Welcome to HP Support Community!

 

We shall escalate this issue to the concerned team.

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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