• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Locked

‎10-08-2019 03:42 PM

HP Recommended
Product: Deskjet all in one 3700
Operating System: Microsoft Windows 10 (64-bit)

We bought the printer in Germany in Mediamarkt, it was a b-ware as it was returned by someone else. We were told it had not been used. We have been using without problems but now that I was trying to use your subscription plan for the first time I am getting an error that the code I used is (printer) already linked to another account (Drucker von anderem Konto angefordert). What can i do about this? Hopefully it doesnt involve printing as I dont have anything left to do it (the reason why i am going for the sub).

Thanks for the help.

Category:
2 REPLIES 2

‎10-09-2019 06:20 AM

HP Recommended

Anyone? how can i contact HP *sigh*

Was this reply helpful? Yes No

‎10-11-2019 05:32 AM

HP Recommended

Hi @Coniglio1987

 

Welcome to the HP Support Community. 

 

I'd suggest you Contact HP in your region regarding this issue, they should be able to help. 

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community or Agent Ask the Virtual Agent

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.