10-08-2019 03:42 PM
We bought the printer in Germany in Mediamarkt, it was a b-ware as it was returned by someone else. We were told it had not been used. We have been using without problems but now that I was trying to use your subscription plan for the first time I am getting an error that the code I used is (printer) already linked to another account (Drucker von anderem Konto angefordert). What can i do about this? Hopefully it doesnt involve printing as I dont have anything left to do it (the reason why i am going for the sub).
Thanks for the help.
10-11-2019 05:32 AM
Welcome to the HP Support Community.
I'd suggest you Contact HP in your region regarding this issue, they should be able to help.
Have a great day!
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
I am an HP Employee