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Printer issues-web service could not be enabled, though printer works

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HP Officejet Pro 8620
Microsoft Windows 10 (64-bit)

HP Officejet Pro 8620 about 2 years old.  I have instant Ink, it used to work just fine, no longer works, just recently stopped (this summer) and message says web service could not be enabled.   I have good internet connection, the printer works just fine, I can scan, print, print from my phone & laptop etc. perfectly fine.  However get pop up messages about the instant ink not working. I ran the print and scan doctor app, I uploaded updates, to no avail.  I tried to do it using  the IP address of printer from my computer.  No luck.  I can't update modem because supplied and serviced by cable company.  I worked through the options from HP, and came down to the printer is out of warrantee & needs service?   I guess my only option is to drop the instant ink service, since printer function works fine?

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@janexists, Welcome to HP Support Community!


The only option left is to perform a full reset and re-initialize the printer. 


The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 


In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.


Hope this helps!


Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I am an HP Employee

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