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‎08-15-2022 12:23 PM - last edited on ‎08-15-2022 01:05 PM by Moderator

HP Recommended
Product: HP Tango X
Operating System: iOS

For 5 days I have not been able to use my printer without some type of error or another. The last 3 days however my printer has spit out 200+ printer info pages, stating payment method needs to be updated when my subscription was paid on the 13th of August? Now instead of throwing my printer out of the window today I finally talked with a live agent who after over an hour on the phone troubleshooting explains to me that my printer is no longer compatible with instant ink and I must purchase a new printer or non instant ink cartridges? Incredibly confused I said how does that work considering my plan was just paid and I had received no previous notifications for this issue? The man politely said “again I’m going to give you a moment to let this sink in”?? Excuse me? I said I am confused, and what you have said has sunk in and what I was trying to avoid was TO NOT LOSE MY COMPOSURE WITH YOU, but seeing how you are now treating me like an idiot confusion has escaped and now I’m just irritate.

Now I can not continue with my work considering I use my printer for my job, but I’m in aww over the poor customer service bc I was made to feel incredibly small?!

1 REPLY 1

‎08-24-2022 12:10 PM

HP Recommended

@LMcIe79

 

Welcome to the HP support community.

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community. 

Sandytechy20
I am an HP Employee

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