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‎08-20-2020 09:30 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

HP OfficeJet 8012 printer is printing OK . the WiFi says excellent signal. the WiFi light is on.

I keep getting error messages on pc screen when printing

" The Printer needs attention"

Message on the printer says,

"Reconnect the printer to the internet. Cannot print with HP Instant ink cartridges very soon"

Click connect on printer, and it trys to connect then get this message,

"The printer cannot connect to web services.

I have tried re-starting the Router and the printer but still the same.

Another post sugeested activating DMZ on the router for the printer, tried that and still got same fault

Also I notice that trying to aquire email address on the printer  gets a message 

"could not connect to server"

 

What should I do now?

10 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-23-2020 07:23 AM

HP Recommended

Hi @Raywigz,

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎08-23-2020 07:23 AM

HP Recommended

Hi @Raywigz,

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Was this reply helpful? Yes No
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