cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Raywigz
New member
4 1 0 0
Message 1 of 2
285
Flag Post

Solved!

Printer not connecting to web services

HP Recommended
Microsoft Windows 10 (64-bit)

HP OfficeJet 8012 printer is printing OK . the WiFi says excellent signal. the WiFi light is on.

I keep getting error messages on pc screen when printing

" The Printer needs attention"

Message on the printer says,

"Reconnect the printer to the internet. Cannot print with HP Instant ink cartridges very soon"

Click connect on printer, and it trys to connect then get this message,

"The printer cannot connect to web services.

I have tried re-starting the Router and the printer but still the same.

Another post sugeested activating DMZ on the router for the printer, tried that and still got same fault

Also I notice that trying to aquire email address on the printer  gets a message 

"could not connect to server"

 

What should I do now?

1 ACCEPTED SOLUTION

Accepted Solutions
Jay_G24
HP Support Agent
HP Support Agent
12,570 12,539 969 1,098
Message 2 of 2
Flag Post
HP Recommended

Hi @Raywigz,

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

View solution in original post

1 REPLY 1
Jay_G24
HP Support Agent
HP Support Agent
12,570 12,539 969 1,098
Message 2 of 2
Flag Post
HP Recommended

Hi @Raywigz,

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

View solution in original post

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation