Solved: Re: Printer not printing after canceling Instant Ink and ins... - HP Support Community

rgoldman81 · ‎07-18-2026

I unboxed and setup my HP 9125 this morning. It was printing documents from my computer and test docs directly from printer. I signed up for Instant Ink and immediately decided I did not want it, so I canceled. It says it will expire on 08/18/2026 which is one month from today. It says I have until 8/18 to replace my ink cartridges. I replaced them immediately with HP manufactured ink cartridges. The printer confirmed they are genuine. My Dell computer running on Windows 10 still recognizes my printer but the printer will not print anything. Documents go into the queue and just sit there and message at top of queue says "attention required." There are no messages on the printer so I don't know what the error is. I have turned off printer and unplugged. Reset WiFi cable box and unplugged. Shut down computer and unplugged. What else can I do to fix this situation? TIA for help.

Repairatrooper · ‎07-19-2026

Cartridges should not be replaced until instant ink subscription has expired as early replacement can result in installed cartridges being tagged as instant ink cartridges and ceasing to work when the subscription actually expires. However if your subscription is valid until next month that should not be the issue. Are you sure that the cartridges were genuine new HP? Some dishonest vendors sell 3rd party or refilled and claim they are new.

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Repairatrooper · ‎07-19-2026

Cartridges should not be replaced until instant ink subscription has expired as early replacement can result in installed cartridges being tagged as instant ink cartridges and ceasing to work when the subscription actually expires. However if your subscription is valid until next month that should not be the issue. Are you sure that the cartridges were genuine new HP? Some dishonest vendors sell 3rd party or refilled and claim they are new.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

rgoldman81 · ‎07-20-2026

Thank you! That explains the cause of the problem perfectly.

I changed the ink immediately because it said to change it before 8/18, no mention of not changing it until 8/18. I am a literal thinker so it should have been more specific for someone like me. As soon as I did, the printer went thru a self check and displayed a message that said it was genuine ink. I thought it was happy, obviously not, for good reason.

I purchased the ink at the same time as I purchased the printer from BestBuy and they shipped the bundle to me.

Thanks again for your quick response. I do appreciate it.

Printer not printing after canceling Instant Ink and installing genuine HP Ink

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