Showing results for 
Search instead for 
Did you mean: 
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
New member
1 0 0 0
Message 1 of 2
Flag Post

Printer not working after instant cancellation

HP Recommended
Envy 5034

HI, I have cancelled Instant Ink in February. The cancellation confirmation has come in February. I then bought two cartridges, one of which is still HP but I bought it in a shop. I tried several times and the printer is not working. It says that it is still involved in Instant Ink. But it is not and neither of cartridges are from Instant Ink. I don't know what to do. I have, of course, switched it all off several times and nothing. Please help! At a times of the quarantine the last thing want is to have issues like this when you are already joggling everything else. Many thanks! 

Tags (1)
HP Support Agent
HP Support Agent
20,511 20,513 1,495 1,746
Message 2 of 2
Flag Post
HP Recommended

Hi @tinafaiz

Welcome to the HP Support Community. I understand you are not able to print. I'd be happy to assist you.


Make sure you are not using Instant Ink cartridges in the printer.


Turn off web services and try printing with regular HP ink cartridges and check.

Click here to know how to turn off web services.


If the issue persists, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it.


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation