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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
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I am new to instant ink subscription.  Does my printer need to be on all the time? 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@Mac651, Welcome to HP Support Community,

 

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue


Does Your Printer Need to Be On All the Time for Instant Ink?

For HP Instant Ink subscribers, it's important to understand that your printer doesn't need to be on all the time, but it does need to be turned on regularly.

Your printer needs to periodically connect to the HP Instant Ink service to report ink levels, page counts, and receive ink cartridges or toner shipments. Keeping your printer turned on occasionally will help ensure that it communicates effectively with HP Instant Ink, enabling the service to function properly and ensure the delivery of replacement ink as needed.

Here are a few tips to ensure your Instant Ink subscription works smoothly:

  • Periodically Turn On Your Printer: Ensure your printer is powered on at least once a week so that it can synchronize with the HP Instant Ink service.
  • Keep Your Printer Connected: Make sure your printer is connected to your Wi-Fi network reliably. A stable connection is necessary for communication with the Instant Ink service.
  • Regular Usage: Regular printing helps ensure accurate supply tracking and timely replenishment.

For more detailed guidance on managing your Instant Ink subscription, feel free to visit HP Instant Ink account management.

 

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

 

Take care and have a good day. 

 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards,

Garp_Senchau
I am an HP Employee

View solution in original post

1 REPLY 1
HP Recommended

@Mac651, Welcome to HP Support Community,

 

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue


Does Your Printer Need to Be On All the Time for Instant Ink?

For HP Instant Ink subscribers, it's important to understand that your printer doesn't need to be on all the time, but it does need to be turned on regularly.

Your printer needs to periodically connect to the HP Instant Ink service to report ink levels, page counts, and receive ink cartridges or toner shipments. Keeping your printer turned on occasionally will help ensure that it communicates effectively with HP Instant Ink, enabling the service to function properly and ensure the delivery of replacement ink as needed.

Here are a few tips to ensure your Instant Ink subscription works smoothly:

  • Periodically Turn On Your Printer: Ensure your printer is powered on at least once a week so that it can synchronize with the HP Instant Ink service.
  • Keep Your Printer Connected: Make sure your printer is connected to your Wi-Fi network reliably. A stable connection is necessary for communication with the Instant Ink service.
  • Regular Usage: Regular printing helps ensure accurate supply tracking and timely replenishment.

For more detailed guidance on managing your Instant Ink subscription, feel free to visit HP Instant Ink account management.

 

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

 

Take care and have a good day. 

 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards,

Garp_Senchau
I am an HP Employee

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