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‎11-20-2023 11:50 PM

HP Recommended
Product: HP OfficeJet 4654 All-in-One Printer
Operating System: macOS 10.12 Sierra

The replacement cartridges were rejected by the printer. It refused to scan for realignment and stated not correct for the printer. I reinstalled the old cartridges and their were no problems.

1 REPLY 1

‎11-23-2023 07:27 AM

HP Recommended

Hi @A---B,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are facing an issue with your printer ink cartridges.

 

Kindly refer to the steps from this link and let me know if that fixes the issue.

 

Also, update the printer firmware by clicking on this link.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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