09-21-2019 07:52 PM
I just bought and set up a HP OfficeJet 5260 All-in-One printer which came with Instant Ink which I set up during the initial set up of the printer. The first time I turned off the printer and powered it back on I got a message on the printer display saying that Instant Ink was CANCELLED!! The initial set up said I have $120 prepaid which I don't want to lose. How do I "uncancel" it so I get the cartridges? Thanks.
09-24-2019 03:19 AM
Welcome to the HP Support Community.
Try rebooting the devices -
1) Turn off the Router, Printer, and the computer/ mobile devices.
2) Wait for 60 seconds.
3) Turn on the Router first and wait for all the lights to stabilize.
4) Turn on the printer and allow it to configure itself.
5) Turn on the computer/ mobile devices.
Also, have you checked you HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.
If the suggested information can't be found, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it.
Let me know.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Have a great day!
I am an HP Employee
09-24-2019 06:32 AM
I'm not sure what happened here. One thing I forgot to mention is I connnected to the printer with a browser and on the "Web Services" page it said "HP Instant Ink Disabled" with no way that I saw to change it to "Enabled." I just turned it on and connected and it now says "Enabled." I went to my HP Instant Ink account page and clicked the blue "Contact printer" button and it updated the no. of pages printed. So it now seems to be working for some reason. Ink Status says a couple of cartidges are on the way so I'll wait to see if they arrrive.
Thanks for your advice Asmita.