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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
RACHLC7
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Printer stuck in Single Cartridge Mode

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HP Envy 4512

Hello! I have read other archived forums trying to solve this issue and followed the steps to change the printer from single cartridge mode. However, I have not had any success in solving this issue. I have removed the cartridges, turned off and on the printer, unplugged printer for 60 seconds then back in, unplugged again and reinstalled cartridges, but still no luck.

 

Is there anything else I can try??

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The_Fossette
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@RACHLC7

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that the printer is stuck in single-cartridge mode.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

As soon as you install both the cartridges the printer automatically switches to dual cartridge mode. However, I recommend follow the below steps and check if it helps.

 

  1. With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet. 
  2. Remove USB cable, if present. 
  3. Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge. 
  4. Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer. 
  5. Turn on the printer and wait till warm-up period finishes and the printer is idle.

If you continue facing the issue, then update the printer firmware following the steps in the below article.

 

https://support.hp.com/us-en/document/c02919168

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

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