Printer will not print black even though cartridge is HP and full

[LewisPearl]

Why can't I change the category on this post to anything other than HP Instant Ink?

I've done everything recommended to fix this problem but my printer will still not print in black - only very, very faint. This is despite new HP original cartridges. When asked to realign is says it was unsuccessful.

No idea what to do next!

[sandytechy20]

@LewisPearl

Welcome to the HP support community.

I understand that you are getting print quality issues,  I am glad to assist you.

If you have tried all the steps mentioned  in this HP document:- Click here

And if the issue still persists, this might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers

[LewisPearl]

Hello, I've tried everything suggested and it's still not printing.

Really don't want to have to buy a new one, had this one since 2016 and always worked fine up until now.

[Nal_NR]

Hi @LewisPearl,

Thank you for posting back. 

To get the answer to this question, we have limited support boundaries in the support community as of now.
I would request you reach out to our support.