10-14-2019 03:48 PM
I upgraded my home printer and switched my instant ink billing details to my new printer. I took my old printer into work - I work in a school with a small group of Classroom Assistants and we have our own room and computer to use so a printer is needed. Recently the printer started giving the message that printing would be blocked soon if not connected to instant ink - however, our secure system in school is not supported by the printer, so I can't add it to my account while connected in school. It has now stopped printing. How do I get around this? Surely I can't be the only person who doesn't use the printer without being connected to instant ink? I still had some print cartridges left from before I upgraded the printer and have been using them up - is this causing the problem? Do I need to change them to regular cartridges? I would think that is unfair since I already paid for them.
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10-15-2019 05:01 PM
Yes, you need to remove the Instant Ink cartridges from the printer and replace them with cartridges that you purchase.
The Print-by-Page Instant Ink subscription provides ink during the time the Instant Ink service is active; the Instant Ink cartridges remain the property of HP.
Once the contract is cancelled, you must provide your own supplies. Ideally, the Instant Ink cartridges would have been removed and returned to HP as described in the Instant Ink contract.
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