Prints deducted from subscribed plan but still original ink cartridges

[Geraldinho999]

Hi community

I just brought a Deskjet 2633. Subscribed the 100 pages\month instant ink and got 2 free months.

I read that plan only starts after first instant ink cartridge is instaled.

I have not receive any cartridge yet, still using the cartridges supplied with printer but i have pages already taken from my montly plan. 

Could you please assist?

Thanks 

[Dragon-Fur · Accepted solution]

@Geraldinho999 

I am not going to contradict what you read.

Please check the ink cartridges to see whether they are marked "Instant Ink Ready".

In so much that I am aware

• Instant Ink Ready cartridges are immediately available to be used with the Instant Ink Print-by-Page subscription.
• The contract indicates when Instant Ink Ready cartridges are installed in the printer, the service / contract starts immediately upon the registration have been completed and accepted.

HP Instant Ink - Main Website - Information, Enroll, FAQ, Terms of Service / Contract

Not your home site?  Click the Flag to change to your region.

Be Informed

Read Instant Ink information (link below the FAQ section) to the all-important Terms of Service Contract

NOTE:   It is NOT necessary that you be enrolled to read the contract > Open the main website > scroll down just past the FAQ

Website Support Troubleshooting, How-to, Video Tutorials

• HP Smart - HP Connected
•  HP Instant Ink

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[Geraldinho999]

Hi

First of all many thanks for your fast reply.

You have absolutely right, i have that information in original ink cartridges.

It's wrong by HP to make this. I'm paying double for those ink cartridges.

Best regards 😉

[Dragon-Fur]

@Geraldinho999 

You are welcome.

Instant Ink Print-by-Page subscription includes ink during the time the service is active.

The description of the service is located in 

HP Instant Ink - Main Website - Information, Enroll, FAQ, Terms of Service / Contract

Not your home site?  Click the Flag to change to your region.

See FAQ > Section "How to HP Instant Ink printing plans work?"

You are not the first one to be confused by the distinction.

Opinion

People who save more money on the service are typically those who print a number of pages each month - for example, teachers and those who print larger numbers of pages per month on a regular basis.

Thank you for participating in our HP Community.

We are a world community of volunteers dedicated to supporting HP technology

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Answered? Select the relevant post "Accept as Solution" to help others find it.