Problem with auromatic ink

[Karenbminer]

I seem to have a problem with automatic ink cartridges

[VikramTheGreat]

Hi @Karenbminer,

Welcome to the HP Support Community.

Thank you for providing the product details for your HP ENVY Inspire 7255e All-in-One Printer running Windows 11.

We understand that you are experiencing an issue related to your automatic ink cartridges. We would like to understand exactly what is happening before providing troubleshooting, as this could relate to the cartridge itself, an ink shipment, or your ink subscription.

Could you please clarify the following?

• Are you enrolled in HP Instant Ink, HP All-In Plan, or another HP ink subscription?
• Are you having a problem with an automatic ink shipment, such as cartridges not arriving or a replacement shipment being delayed?
• Or have you received the cartridges, but the printer does not recognize or accept them?
• Are you seeing an error or notification on the printer display or in the HP app? If yes, please provide the exact wording or a screenshot of the message.
• Is the printer still able to print, or has printing stopped completely?
• If this concerns a shipment, what does the shipment status show in your account? Please do not post your account number, serial number, address, or other personal information publicly.

We are asking these questions because HP provides separate support for Instant Ink shipment issues, printer-connection issues, account concerns, and cartridge problems.

The HP ENVY Inspire 7255e HP Support page also provides dedicated troubleshooting for ink-cartridge issues, including cartridge compatibility and replacement information.

Please provide the exact problem you are experiencing and any error message displayed, along with whether you have HP Instant Ink or an HP All-In Plan. Once we have those details, we can provide the appropriate next steps without making you go through unrelated troubleshooting.

Take care and have a good day.