Problem with subscribing to Instant Ink

[Root57]

I have been tryhing to sign up fo HP insant ink for the last few days without luck. After filling in my credit card the site comes back to tell me it cannot be processed yet my credit card companies (I tried Amex and Mastercard) show that I have been charged the US$1 to process the billling. I don;t care about the US$1 charge - just frustrated not being able to complete my billing inspite of the US$1 bank charge 3 times of trying. HP Support number does not seem to be able to help me.  Does anyone know who I should contact and how I can complete my Instant Ink subscription?

[Kumar0307]

@Root57, Welcome to the HP Support Community! I’m here to help.

I see that you are not able to complete the Instant Ink enrollment. Apologies for the inconvenience caused.

Follow the steps mentioned in this document for assistance with enrollment - Enrolling in HP Instant Ink

As you have mentioned that you have been charged thrice and yet you do not have access to Instant Ink, 

• I've sent you a private message with further instructions to resolve this issue.
• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

[Root57 · Accepted solution]

Thank iyou Kumar.  I was finally able to reach someone at Instant Ink Hong Kong team and she has now sorted it it for me. Appreciate  your help.

[Kumar0307]

@Root57

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!