Problems with Instant Ink Account

[AAlfredo]

Hello,

I bought an All-in-one officejet 3831 with original cartridges. So I've installed the cartridges that comes with the printer.

Then I subscribed an Istant Ink account but I've not yet installed the cartridges they sent me. It was specified that the counting started from the installation of the cartridges Instant Ink after the exhaustion of the original cartridges. 

Now I've received a warning that I've reached the limit of copies. I don't want to pay for a service that I haven't used yet. 

Some advice please?

Thanks in advance

Alfredo

[Jeet_singh · Accepted solution]

@AAlfredo,

Thank you for posting your query on HP Community,

Have you checked on the Ink cartridges? Does it say HP Instant Ink Ready 

Instant Ink Service-compatible printers include regular HP ink cartridges (“Instant Ink Ready Cartridges”) in the printer packaging. The status of Instant Ink Ready Cartridges does not change unless and until You activate Your Service Account. If you have created Your Service Account within seven (7) days of printer set-up with an Instant Ink Ready Cartridge, the Instant Ink Service will automatically recognize and activate your Instant Ink Ready Cartridge as an “Instant Ink Program Cartridge”. If the printer You purchased came with Instant Ink Program Cartridges, carefully review the included written materials. Instant Ink Program Cartridges may only be used in conjunction with the Instant Ink Service. HP will thereafter send You additional Instant Ink Program Cartridges to allow for Your continued printing through the Instant Ink Service. If no Instant Ink Ready Cartridges or Instant Ink Program Cartridges were included with the Instant Ink Service-compatible printer that You purchased, then HP will send Instant Ink Program Cartridges to You after You have created Your Service Account.

As this is to do with Instant ink program. I would need to know few details related to your Instant ink account. 

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

I hope this helps resolve this issue completely,

Regards,

[AAlfredo]

Hello and thanks,

Yes in the packaging there were 2 cartridges Instant Ink. But, after the registration at the Instant Ink program, I received an email where it was specified to store the cartridges until the initial ones were exhausted. I thought that the count started from the installation of the new cartridges.

I also replied to your private message.

Thank You

Alfredo