Problems with ink supplies

[Graci3]

I have been receiving my instant ink supplies in a timely manner. I haven't received black ink since 2023 and color since 2025. This has been a huge inconvenience on myself and my small business. So much that I have had to pay for printing services from other companies. I haven't missed any payments and my connection is good. 

[Deep_World]

Hi  @Graci3 
 
Welcome to the HP Support Community!

Thank you for reaching out, and I do hear your concern about the difficulties you've experienced with your Instant Ink deliveries. I understand how important a reliable ink supply is, especially when running a small business, and I appreciate you bringing this to our attention.

To help me investigate this further, could you kindly share your (Instant Ink ID) with me via private message? Once I have those details, I'll be happy to check the status of your enrollment, shipment history, and any issues that may be affecting your ink deliveries.

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

You can use this link as well: 

Private Messages - HP Support Community

I hope this helps.