• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Locked

‎01-08-2023 07:45 PM - last edited on ‎01-09-2023 05:19 AM by Retired

HP Recommended

Hello, 

This isn’t really a problem( that was last night) this is more of a statement about being in the HP monthly ink replenishment club. I am purposely signed up for that because I have an eBay store so I want to make sure that I am always able to print a shipping label. My printers ink is half full and I have new ones ready to go. As you can imagine I was furious last night when I couldn’t print and it showed “ink error” I wasted an hour trying to figure out what the error was. The virtual assistant was no help I finally figured out it was my account. I had to cancel the card I used for the monthly auto pay. DO YOU THINK THE ERROR MESSAGE SHOULD SAY “Account error” instead ? It wasn’t the ink at all and the more I thought about it this morning I realized something … and I am furious WHY DOES THE INSTA INK DEPT THINK THEY CAN TAKE MY PRINTER HOSTAGE BECAUSE I DIDNT PAY THE MONTHLY $4.99 for Dec. ?  I have ink in the printer so why are they allowed to cut me off from using my printer ? The printer is owned by me and paid for 🤔 HOW DARE THEM PREVENT ME FROM PRINTING SOMETHING FROM MY PRINTER.They don’t own it. I’m giving them a call tomorrow because that is ridiculous . What if I didn’t have a new card to use with the account ? I wouldn’t be able to print something with my ink that is full and ready to go ? That’s just wrong 

Category:
2 people had the same question
1 REPLY 1

‎01-08-2023 08:31 PM

HP Recommended

The above is one of the biggest misconceptions regarding the Instant Ink program.  When you sign up for the Instant Ink program you are NOT purchasing ink, you are purchasing a subscription to a set number of pages per month.  The ink is supplied, but remains the property of HP and must be returned if you cancel the program in accordance with the terms of service.  See sections 5.d and 9.c of the terms of service here.  If you do not pay the monthly fee the Instant Ink cartridges will be disabled.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community or Agent Ask the Virtual Agent
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.