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‎03-13-2024 02:23 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Feb. 8th we were hacked on my cards and my bank account.  Apparently I forgot to give you my new information and now i need to get the message off my printer  It says "Printing will be blocked soon..  I tried to get into my account with you but I can't remember anything so I started a new account ..I printed a couple pappers and then there is the message again.  Please help me, i do not know what to do.

Category:
1 REPLY 1

‎03-16-2024 09:03 AM

HP Recommended

Hi @DarlingDonna ,

 

We are sorry that the issue is not resolved when the above troubleshooting steps were performed.

 

This might require one-on-one interaction to fix the issue via remote assistance. 

Unfortunately, there are no further actions we can take through this channel. I recommend reaching out to our phone support for further assistance.

 

1. Click on this link -  https://support.hp.com/us-en

2. Select the country.

3. Enter the serial number of your device.

4. Select the country from the drop-down.

5. Click on "Show Options".

6. Fill out the web form. A case number and phone number will now populate for you.

 

Please feel free to contact us here anytime you need any further assistance.

 

Have a great day!

 

Rachel571 

HP Support

.
Sneha_01- HP support
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