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JIM6319
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Re: Black ink not working.

I recently contacted HP about this issue several weeks ago but the printer started working again, However it is now showing the same issue-Cartridge problem. 6230 serial [edit] my Pavilion is windows 10 thanks

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Anne47
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Re: Black ink not working.

JIM6319, 

 

So sorry I cannot help you. I just posted the comment to let you know what worked for me. I am concerned now that this situation is going to come back based on your experience. Good luck to you,

 

AG

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Re: Black ink not working.

@JIM6319,

 

Welcome to the HP Support Community!

 

Have you followed all the steps suggested in the thread?

 

Meanwhile, I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/us-en/product/hp-officejet-pro-6230-eprinter-series/5390318/model/5390319/doc...

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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