“Cartridge cannot be used until printer is enrolled in HP Instant Ink” message

[Sk8terRVA]

Thanks for the reply, Jill. Unfortunately, even during quarantine and pandemic, I am reluctant to spend another minute on this. Shame on HP for putting out a feature that had so many users in a twist trying to make their printers work.

My printer required the Web Services to be on or activated in order to print using e print. If I don't enable, I must physically go to the printer for each print job and select ok. It's a royal pain. I paid for a printer and i expect it to print regardless of what cartridges are used.

The last time I was on the phone with HP customer service (7th time I think), they almost had me paying for yet another non instant ink cartridge to test! It was a long hold so perhaps they can call me next time? 

I appreciate you reaching out to help. If you can send a written list of instructions, I'd rather proceed that way. I'm still too aggravated to get on the phone with some rep who has no idea what's getting ready to come her way. 

The bottom line is that HP lost a loyal customer. If I took care of my customers in this manner, I'd be out of a job.

Again, thank you. Please send instructions if you have them. There are too many other products out there to count this purchase anything other than a mistake.

Sue

[MatheusH]

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

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