cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
Level 1
3 2 0 0
Message 1 of 2
94
Flag Post

Re: “Cartridge cannot be used until printer is enrolled in HP Instant Ink” message

HP Recommended

Thanks for the reply, Jill. Unfortunately, even during quarantine and pandemic, I am reluctant to spend another minute on this. Shame on HP for putting out a feature that had so many users in a twist trying to make their printers work.

 

My printer required the Web Services to be on or activated in order to print using e print. If I don't enable, I must physically go to the printer for each print job and select ok. It's a royal pain. I paid for a printer and i expect it to print regardless of what cartridges are used.

 

The last time I was on the phone with HP customer service (7th time I think), they almost had me paying for yet another non instant ink cartridge to test! It was a long hold so perhaps they can call me next time? 

 

I appreciate you reaching out to help. If you can send a written list of instructions, I'd rather proceed that way. I'm still too aggravated to get on the phone with some rep who has no idea what's getting ready to come her way. 

 

The bottom line is that HP lost a loyal customer. If I took care of my customers in this manner, I'd be out of a job.

 

Again, thank you. Please send instructions if you have them. There are too many other products out there to count this purchase anything other than a mistake.

 

Sue

Sue Martin
1 REPLY 1
Highlighted
Moderator
Moderator
110 110 1 3
Message 2 of 2
Flag Post
HP Recommended

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

I work on behalf of HP.
Reply
0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation