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‎01-19-2021 05:50 AM

HP Recommended

Cartridge Problem message on HP ENVY 5020 after inserting Instant Ink replacement cartridge. Have tried cleaning electrical contacts, resetting printer but no joy. I'm now operating in single cartridge mode but its limiting. Any ideas welcome.

 

1 REPLY 1

‎01-19-2021 11:34 AM

HP Recommended

The document here has information on contacting HP to get replacement Instant Ink cartridges.  Log into the HP Instant Ink site, the phone number (or chat option for some countries) will be listed in the lower right of the opening screen.

 

 

 

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Bob Headrick,  HP Expert

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