08-24-2019 06:47 PM - last edited on 08-25-2019 10:48 AM by Jacky-D
This is the complaint I posted with the virtual agent who seems to be the only agent I get to speak to because other than today I did contact HP during business hours and it was not a holiday yet no one seems to ever work. I know this is long and probably repeats but I really regret ever getting this printer and most joining this useless service because eBay is cheaper faster and I dont have to pay for months I do need ink but when I do pay guess what I GET THE F****** INK.
I can also go to any photo retailer and they will refill the cartridges I have.
Please note the only reason I dont cancel right now is I do hope the is an actual human that works for HP and they will get me what I paid for then I will go back to taking care of my printing needs on my own and quite possibly from a Canon printer
I would rate this lower if I could. I pay every month for ink which I DONT HAVE I am out of color ink and ever time I do this even when I know there should be live agents because I can do time zone math but I only get the virtual agent which of course tells me to talk to a live person. I DO NOT HAVE ANY COLOR INK AND I AM NO LONGER FINDING THIS USFULL. All I seem to do is pay you with no benefit to me and now I have a different printer that I wasn't going to use but honestly I can get HP ink on Ebay cheaper and when I need it. I only did this because I was supposed to get what I need without any delays or situations where I can't print what I need to because I was told I would never run out before the next delivery was made. I do have black and I will ship the empties back but after I finally get to take to someone who actually breathes and can speak I think I will cancel tis is costing me more and I spend far too much time waiting on shipments and that makes the printer useless. I came back to HP from EPSOM because they always break down after a year or two but my older HP still worked just fine so I updated to this one expecting the same confidence in both printer and service so joining the ink program just seemed perfect but I have reached my limit. No live agents even when I do contact during regular business hours and the system shows the last shipment with a date in the year of 2018 Over 8 months ago and yes the address is correct now but that shipment address should have gone to. the original address and I would have moved it with everything but I NEVER GOT THE INK I can't put in words how angry I am and how I am sick of dealing with this and how the Canon printer at this point will take the HP's place then I will decide what to do with this disappointing printer and service.
08-25-2019 11:07 AM
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