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‎06-17-2020 09:29 AM

HP Recommended

I have the same issue with yellow cartridge, I've too have tried all the troubleshooting steps.  As a customer of Instant Ink I would like to request a replacement yellow cartridge please.

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Accepted Solutions

‎06-18-2020 07:09 AM - edited ‎06-18-2020 07:10 AM

HP Recommended

@Bual111c, I have received your message with the account information. I see that the ink levels are low in all 3 color ink cartridges hence I will ship Cyan, Magenta, and Yellow ink cartridges with express shipping. It will be delivered in 3-4 business days.

 

Please click “Accept as Solution” on my Public post if the issue is resolved, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

View solution in original post

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2 REPLIES 2

‎06-17-2020 09:31 AM

HP Recommended

I @Kumar0307I am experiencing the same problem with a yellow cartridge.  I've followed the troubleshooting advice but still showing as an error.  As a customer of Instant Ink I would like a replacement cartridge please?

 

Many thanks for your help.

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‎06-18-2020 07:09 AM - edited ‎06-18-2020 07:10 AM

HP Recommended

@Bual111c, I have received your message with the account information. I see that the ink levels are low in all 3 color ink cartridges hence I will ship Cyan, Magenta, and Yellow ink cartridges with express shipping. It will be delivered in 3-4 business days.

 

Please click “Accept as Solution” on my Public post if the issue is resolved, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
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