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Lav19
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Re: My printer keeps displaying an error message about the ink cartridge

I have the same problem. Did you find a way to sort it out? Any hep would be much appreciate it. Thanks in advance 

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Re: My printer keeps displaying an error message about the ink cartridge

@Lav19

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
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Lav19
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Re: My printer keeps displaying an error message about the ink cartridge

My printer kept displaying an error with the colour ink cartridge. I have removed it and insert it again several times but still displayed the same message. I have tried to call HP but could not get in touch with anyone. Thanks to this forum, I have tagged myself to someone else’s message that had the same problem and a  member of staff from HP got in touch with me and managed to order me an ink replacement. Hopefully will sort out the error when the replacement will arrive in few days. 

Thanks a lot HP community support  team 

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Re: My printer keeps displaying an error message about the ink cartridge

@Lav19

 

Happy to hear that.  

 

If you need further assistance feel free to reach out to us.  

 

Have a great day ahead!

TEJ1602
I am an HP Employee

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