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09-10-2022 12:20 PM - last edited on 09-20-2022 08:50 AM by Ric_ob
Note from moderators: this message was originally posted in another topic, but it was moved to a new one to give more visibility for volunteers that help customers in the Community.
Original topic URL: Paying for services not used - HP Support Community - 8470587
I also have a problem with that, we bought ink/cartridges couple of times and for the past 4 years we only received 1 time ink.
09-20-2022 10:27 AM
Please note - if you have purchased retail cartridges and installed them in the printer the HP Instant Ink program will not be able to determine ink levels and ink shipments for those cartridges will not be scheduled.
The document here has information on contacting HP to get replacement Instant Ink cartridges. Go to the HP Instant Ink site, the phone number (or chat option for some countries) will be listed in the lower center of the opening screen.
Alternately, you can click on the Virtual Assistant. When the assistant opens type "Where is my ink?" (w/o the quotes). The system will ask a few questions and then schedule your shipment.
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