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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
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‎07-19-2022 04:01 AM

HP Recommended

I have been sent a black cartridge 304 and i get this message.

 

Remove and reinstall the indicated ink cartridge, making sure it is correctly installed.

 

It is correctly installed, and obviously I don't have another to replace it.

 

Please can HP supply a replacement

 

 

1 REPLY 1

‎07-19-2022 01:47 PM

HP Recommended

The document here has information on contacting HP to get replacement Instant Ink cartridges.  Go to the HP Instant Ink site, the phone number (or chat option for some countries) will be listed in the lower center of the opening screen.  Alternately, you can click on the Virtual Assistant.  When the assistant opens type "Where is my ink?" (w/o the quotes).  The system will ask a few questions and then schedule your shipment.

 

Instant Ink Support.png


Bob Headrick,  HP Expert

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