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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Angela78
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Re-print after paper JAM

HP Recommended
ENVY 6230
Microsoft Windows 10 (64-bit)

I was printing about 100 pages and the paper jammed few pages before the end.

After removing the jammed paper, the printer started printing all over again, basically consuming ALL the pages left in my instant INK account, I thought it would go on automatically from the page that jammed, I didin't pay any attention until it was too late.

Also the second print job wasn't finished because low ink and after replacing the cartridge it won't start. I will manually print the left pages but this is so frustrating, is there a way to avoid this in future? Also having my "stolen" pages in my account would be great.

I am in lockdown in Italy and I really need to print some stuff from school for my kids, I will appreciate any help you could give me.

Thank you!

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Riddle_Decipher
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Angela78 I suggest you check your account page to see the latest cartridge information and other details by signing into your account at "instantink.com".    

If the preferred information can't be found, You may respond to the private message I've sent out and I'll help you out, accordingly

 

Check next to your profile Name, you should see a little blue envelope, please click on it as I've sent out a list of questions and I could provide a better solution once I have the answers: Click here for more details on how to access the private messages on HP Forums

 

P.S: Welcome to HP Community 😉

 

We eagerly await your response,

Help us, help you.

And Take care.

Riddle_Decipher
I am an HP Employee

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Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 31,117 2,619 4,009
Message 2 of 2
Flag Post
HP Recommended

@Angela78 I suggest you check your account page to see the latest cartridge information and other details by signing into your account at "instantink.com".    

If the preferred information can't be found, You may respond to the private message I've sent out and I'll help you out, accordingly

 

Check next to your profile Name, you should see a little blue envelope, please click on it as I've sent out a list of questions and I could provide a better solution once I have the answers: Click here for more details on how to access the private messages on HP Forums

 

P.S: Welcome to HP Community 😉

 

We eagerly await your response,

Help us, help you.

And Take care.

Riddle_Decipher
I am an HP Employee

View solution in original post

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