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We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
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Redeeming Instant Ink Giftcard

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So I have a $5 instant ink giftcard that came with my printer. So today I wanted to sign up for instant ink but once I redeemed the giftcard, it says that I have $0 in my account even though I redeemed the $5 giftcard and chose the $2.99 subscription. Is the issue with my account, is it a visual bug? What's going on?

Also, HP isn't going to ship me a color cartridge because I don't currently have a color cartridge installed in my printer. Do I need to contact customer support about this? 

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@Jason-_-H, Welcome to HP Support Community!


To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.


I have sent you a private message, reply to the message with your details.


In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.


Keep me posted.


Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I am an HP Employee

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