Refunds

[Angie1955G]

Dear Sir:

You sent me a message awhile back that you were stopping my subscription. But your still taking it out of my Visa.

So I would like to be refunded what you have been taking out, I'm not ready to give up my printer yet it is still working perfectly fine.

Thank you,

Angelia Garmon

agarmon08**bleep**

[BeemerBiker]

Common Reasons for Stopping a Subscription

Spoiler

• Payment issues: A declined credit card, expired payment method, or billing error can cause the system to drop the plan.

• Connection loss: The printer has been offline too long, stopping HP's servers from verifying the account.

• Terms violation: Moving Instant Ink cartridges to a different printer or swapping SIM/chips triggers remote deactivation.

What Happens Next

• Cartridges stop: Special Instant Ink cartridges will stop printing once the service is deactivated.

• Buy standard ink: You must buy normal retail HP cartridges to keep using your printer.

• Printer works: Your physical printer is fine and will work again once regular store-bought ink is installed

You must contact the team (see below) and cancel your subscription.

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I do not have an instant ink printer. My understanding is that if you run out of ink, or you cancel your subscription, you can use genuine Hewlett Packard cartridges either original or refilled. They must have an HP chip in the cartridge. The below type is unlikely to work.

Note that this is a peer to peer forum and I am just the messenger of this bad news: Instant ink cartridges can only be used when the ink subscription is active.   HP is not the only company that wants their own ink used. The last time I checked, Epson, Canon and Brother all do the same.

For official help (but skip to bottom for phone numbers)

Try here at the Get HP Instant Ink Support Website
Contact the team at HP Instant Ink Support during business days and hours available in your region.
General help on instant ink management

While HP Instant Ink printers can be used with no subscription, select HP Plus printers may require a subscription to operate.
If your printer model ends in the letter 'e' then click the spoiler for special needs.

Spoiler

HP+ printers are designated by a lowercase "e" at the end of their model number (e.g., 8135e rather than 8135). These models are enabled for HP's smart printing ecosystem, which requires a permanent internet connection, an HP account, and the exclusive use of Original HP ink for the lifetime of the printer.