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‎05-10-2026 06:15 AM

HP Recommended

Hello,

I tried to register my HP printer, but I cannot complete the registration.
The printer works normally and prints correctly, however the HP Smart app always shows an error code during registration.

I already tried:

  • reinstalling the HP Smart app,

  • restarting the printer and devices,

  • reconnecting to Wi-Fi,

  • and using both iPhone and MacBook.

The error code I receive is:
OW_4XX_OWSWS00001

Could you please help me register the printer and check if there is any issue with my printer or HP account?

Thank you.

Reply
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-11-2026 09:30 AM

HP Recommended

Hi @ERVIN15,

 

Welcome to the HP Support Community! We're stoked to have you on board! 

 

To help us get started on resolving your issue, could you please share the model name of your device?

 

Need help finding your product number? We've got you covered! Check out this handy guide:  

https://support.hp.com/in-en/document/ish_2039298-1862169-16 

 

Meanwhile, please refer to one of our previous posts that has assisted other customers with the same issue.

https://h30434.www3.hp.com/t5/Printer-Setup-Software-Drivers/Unable-to-register-the-printer-to-your-...

I hope this helps

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

Kuroi_Kenshi

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

View solution in original post

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1 REPLY 1

‎05-11-2026 09:30 AM

HP Recommended

Hi @ERVIN15,

 

Welcome to the HP Support Community! We're stoked to have you on board! 

 

To help us get started on resolving your issue, could you please share the model name of your device?

 

Need help finding your product number? We've got you covered! Check out this handy guide:  

https://support.hp.com/in-en/document/ish_2039298-1862169-16 

 

Meanwhile, please refer to one of our previous posts that has assisted other customers with the same issue.

https://h30434.www3.hp.com/t5/Printer-Setup-Software-Drivers/Unable-to-register-the-printer-to-your-...

I hope this helps

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

Kuroi_Kenshi

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

Reply
1 person found this reply helpful
Was this reply helpful? Yes No
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