cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
abycats
Level 1
2 1 1 1
Message 1 of 40
3,160
Flag Post

Solved!

Remove and reinstall Ink Cartridge Message

HP Recommended

I am unable to print anything in color with my HP OfficeJet Pro 8710. When I install the new yellow cartridge (the old one is empty), I get the error: "Remove and reinstall the indicated ink cartridge, making sure it is correctly installed." If I reinstall the empty cartridge, the printer will print, but only with the black cartridge.

 

I've used the virtual assistant on the HP Instant Ink site and tried everything it said including updating firmware, cleaning the cartridge, and resetting the printer, but I am still getting the error.

 

I am subscribed to HP Instant Ink, so I only ever use genuine HP ink cartridges in the printer.

 

I cannot find a way of directly contacting someone at HP, so I would be very grateful if an HP representative could reply to this thread so that I can get a replacement yellow cartridge for the printer.

 

Thank you!

39 REPLIES 39
TEJ1602
HP Support Agent
HP Support Agent
18,899 18,877 1,557 1,535
Message 2 of 40
Flag Post
HP Recommended

@abycats, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

0 Kudos
abycats
Author
Level 1
2 1 1 1
Message 3 of 40
Flag Post
HP Recommended

Thank you for replying. However, I was able to connect with someone at HP and have received a new cartridge.

Getzo
Level 2
5 4 0 7
Message 4 of 40
Flag Post
HP Recommended

My HP Envy 4250  which has worked fine for a long time now won't print, showing as a problem "Remove and reinstall the indicated ink cartridge, making sure it is correctly installed".  The "indicated ink cartridge" is apparently the black one.  I have done as instructed countless times over a period of days with no success & have done the same with the color cartridge and with both cartridges at the same time; no success. I have also turned off and disconnected the printer; no success. Can anyone help?

Teada
Level 1
3 3 0 4
Message 5 of 40
Flag Post
HP Recommended

I'm having the same problem and can't get in touch with a Live person. This had been 3 days off this mess and I'm very aggravated that you cannot speak with a live person.I've sent my email I've sent my phone number can someone please call me back so I can get this issue taken care of

Getzo
Level 2
5 4 0 7
Message 6 of 40
Flag Post
HP Recommended

I've never used any of these "community" exchanges before...so i'm not even sure what's going on...  this is "getzo? am i responding now to "teada"?  anyway, it sounds like you're in the same boat with me -- i have searched everywhere i can think of -- my HP folder, on my HP Instant Ink" card....and there is no phone number, nothing revealing how to get help.  almost makes me want to cancel instant ink....but who, where, could i even do that?  i mean, i couldn't even get anywhere with the "virtual chat" -- no response to my particular problem....   Ahhhhhhhhhhhh....I REALLY NEED MY PRINTER WORKING NOW!   thanks for the post.

Teada
Level 1
3 3 0 4
Message 7 of 40
Flag Post
HP Recommended

Me too... I'm ready to cancel my Subscription too. We shouldn't have to go to All of this Just to talk to a live person 😠

Jay_G24
HP Support Agent
HP Support Agent
11,183 11,153 828 920
Message 8 of 40
Flag Post
HP Recommended

Hi @Getzo

 

Welcome to the HP Support Community. 

 

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

0 Kudos
Getzo
Level 2
5 4 0 7
Message 9 of 40
Flag Post
HP Recommended

Hello....  I'm not sure you're the same person I had an exchange with Wednesday, with the same problem as mine. And it looks like your problem has been solved. Anyway, I finally found a phone number to call, with instaink, an agent figured out my problem and is rushing me two new cartridges. The phone number is ****. Good luck, if you still need it!

0 Kudos
Jay_G24
HP Support Agent
HP Support Agent
11,183 11,153 828 920
Message 10 of 40
Flag Post
HP Recommended

I am glad the issue is resolved, If you need further assistance feel free to reach out to us.

 

Have a great day ahead!

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation