Remove credit card information

[Fred235689]

I cancelled my instant ink plan, but I would also like to remove my card information. I tried to remove it in billing but it only gives me the option to change payment method, how can I remove it?

[zoey7886]

@Fred235689, Welcome to HP Support Community.   

Thank you for posting your query, I will be glad to help you.

I would need to know a few details regarding your Instant ink account to help you get the ink cartridges sorted. Since the instant ink account details are confidential, please send me the required information via private message.   

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name.

You can use this link as well:

Private Messages - HP Support Community

To locate your account, please provide

Your registered email address

Your Instant Ink account ID

Serial number of your printer enrolled in instant ink

Confirm your address

Take care and have a great day ahead!

Best Regards,

[Pinuz]

Hello there, I have the same problem to remove my credit card information, but it seems i don't have the privileges to send private messages. I just want to remove my credit card information.

Best regards

[zoey7886]

@Pinuz, Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your instant ink cartridges.

Follow the instructions to remove the card details.

• Sign in to your HP Instant Ink account.
• Open Account or My Account from the left menu.
• Click Billing or Billing Information, and then click on remove card details.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Regards,

[Pinuz]

Hello, Thank you for your answer, but i can not login on my HP instant Ink account anymore> it asks me to register my printer again because the account HP instant ink was canceled and i can only choose to register it again or choose a new plan.

Even when i clicked on that link you gave me  HP Instant Ink account. it redirects me to the register printer again. Can't get into billings or payments. Even from the top left menu, billing or billing information. I can see my card and adress information but the links are grayed out, can not click on it or open it.

Regards.

[zoey7886]

@Pinuz, thanks for your reply, and I completely understand how frustrating this must feel — especially when the interface seems to lead you in circles.

Since your Instant Ink account is already canceled and you're unable to access the billing section, the card removal option becomes locked. But don’t worry — the best step now is to directly reach out to HP Instant Ink Support for help.

Here’s the link to get started: https://instantink.hpconnected.com/us/en/l/v2

They’ll be able to securely verify your account and assist in removing your card details from their end.

Hope this helps! 

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[Tyler150]

I have the same issue where it will only let me change my credit card info and not remove. I would like to remove my card and would appreciate some help.

Thank you

[Kuroi_Kenshi]

Hi @Tyler150,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding removing a credit card from HP Instant Ink!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Sign in to your Instant Ink Account:

• For Home / Home Office, sign in to your Instant Ink account.
• For Business, sign in to your Instant Ink for Business account.
• For HP All-In Plan for Print, visit the HP Smart website, click Sign In, and enter your account credentials.

Navigate to Billing:

• Click Account in the left menu, then Billing or Shipping & Billing.

Manage Your Payment Method:

• Click Manage your payment method.
• Replace the current credit card information with new details or another payment method:
  • Enter new credit/debit card details or link a PayPal account.

Refer to this link for further assistance:

https://support.hp.com/us-en/document/ish_3259778-1993151-16

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[Tyler150]

Hi, thanks for the response! However, I want to completely remove the card, not change to a different card. I want to make sure I don’t get charged again. I don’t see an option to remove payment.

[Garp_senchau]

Hey @Tyler150,

Thank you for your response

If you no longer wish to be charged for the Instant Ink subscription, you can pause or cancel it at any time. Once paused or canceled, you won’t be billed anymore, but please note that your Instant Ink cartridges will stop working since an active subscription is required. To continue printing, you'll need to switch to regular HP cartridges.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,