Remove credit card information

[Fred235689]

I cancelled my instant ink plan, but I would also like to remove my card information. I tried to remove it in billing but it only gives me the option to change payment method, how can I remove it?

[zoey7886]

@Fred235689, Welcome to HP Support Community.   

Thank you for posting your query, I will be glad to help you.

I would need to know a few details regarding your Instant ink account to help you get the ink cartridges sorted. Since the instant ink account details are confidential, please send me the required information via private message.   

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name.

You can use this link as well:

Private Messages - HP Support Community

To locate your account, please provide

Your registered email address

Your Instant Ink account ID

Serial number of your printer enrolled in instant ink

Confirm your address

Take care and have a great day ahead!

Best Regards,

[Pinuz]

Hello there, I have the same problem to remove my credit card information, but it seems i don't have the privileges to send private messages. I just want to remove my credit card information.

Best regards

[zoey7886]

@Pinuz, Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your instant ink cartridges.

Follow the instructions to remove the card details.

• Sign in to your HP Instant Ink account.
• Open Account or My Account from the left menu.
• Click Billing or Billing Information, and then click on remove card details.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Regards,

[Pinuz]

Hello, Thank you for your answer, but i can not login on my HP instant Ink account anymore> it asks me to register my printer again because the account HP instant ink was canceled and i can only choose to register it again or choose a new plan.

Even when i clicked on that link you gave me  HP Instant Ink account. it redirects me to the register printer again. Can't get into billings or payments. Even from the top left menu, billing or billing information. I can see my card and adress information but the links are grayed out, can not click on it or open it.

Regards.