Remove printer from old hp account

[Bettagurl82]

Bought used printer and can’t enroll it into my account because it’s still on the previous owners account. How do I get it to my account?

[Gaya1239]

Hi @Bettagurl82,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Product. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Bettagurl82]

The printer is an HP deskjet 2752e. 

[Gaya1239]

Hi @Bettagurl82,

Thank you for your reply, I will be glad to help you.

I understand the HP Deskjet 2752e from the previous owner's HP account and enroll it into your own, follow these steps:

1. Reset the Printer to Factory Settings

Resetting the printer to its factory settings can help dissociate it from the previous owner’s account.

1. Turn on the printer.
2. Press and hold the "Wireless" and "Cancel" buttons (both are located on the printer's control panel) until the power light flashes. This indicates the printer is resetting.
3. Wait for the printer to restart. It may take a few minutes.

2. Remove the Printer from the Previous Owner's HP Account

Unfortunately, you cannot directly remove the printer from the previous owner's HP account without their intervention. However, you can contact HP Support to assist with this issue. Be ready to provide proof of purchase if required.

3. Enroll the Printer into Your HP Account

Once the printer is reset and dissociated from the previous account, you can enroll it into your HP account.

1. Download and install the HP Smart app from the App Store on your iOS device.
2. Open the HP Smart app and sign in to your HP account or create a new one.
3. Add the printer by following the on-screen instructions. The app will search for available printers and guide you through the setup process.

Additional Tips

• Ensure that the printer is connected to your Wi-Fi network during the setup process.
• If you encounter any issues, refer to the HP printer setup (HP Smart app) | HP® Support

Refer to this document: HP DeskJet 2752e All-in-One Printer User manual

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[Bettagurl82]

I bought the printer at a flea market. I don’t have any info on the previous owner. Nor do I have a receipt. There must be some other way to reset the printer so I can add it to my account. 

[Gaya1239]

Hi @Bettagurl82,

Welcome to the HP Support Community

I understand you are facing an Instant Ink issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist you better, I have sent out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!