• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Locked

‎01-04-2020 05:14 PM - edited ‎01-04-2020 05:16 PM

HP Recommended
Product: hp officejet pro 6978
Operating System: macOS 10.15 Catalina

Hi folks,

My 6978 from 2016 stopped working. Couldn't figure out how to fix it or what was wrong with it. I just bought a new 6978 a few days ago. I have replaced the old one on my instant ink account with the new one. I have unopened ink cartridges that were sent in May. I haven't had to use them yet. Will they work with my new printer or were they just for the old printer? That is, are the cartridges that are sent specifically coded to work with an individual printer - or can they be used by any printer using 902 cartridges having an instant ink account?

Same model - uses 902 cartridges. 

I'm on a Mac running 10.15

Thanks. 

 

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-07-2020 02:33 PM

HP Recommended

Hi @MusicMegga

Welcome to the HP Support Community. I'd be happy to assist you.

 

If the Instant Ink cartridges are unopened, you may use them in the new printer. If you have any used Instant Ink cartridges from the old printer, it will not work in the new printer.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

 

KUMAR0307
I am an HP Employee

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
1 REPLY 1

‎01-07-2020 02:33 PM

HP Recommended

Hi @MusicMegga

Welcome to the HP Support Community. I'd be happy to assist you.

 

If the Instant Ink cartridges are unopened, you may use them in the new printer. If you have any used Instant Ink cartridges from the old printer, it will not work in the new printer.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

 

KUMAR0307
I am an HP Employee

1 person found this reply helpful
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community or Agent Ask the Virtual Agent
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.