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‎12-23-2025 05:21 PM

HP Recommended

I am already enrolled on instant ink but have bought a new printer. How do I update my account with the new printer instead of the old and still get the 3 months free printing? Should I close my account completely and start again or choose the option to replace the existing printer - will this option still give 3 months free?

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-25-2025 10:24 AM

HP Recommended

Hi @RichardAOK,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

You don’t need to close your Instant Ink account to switch printers, and yes, you can still get your 3 months free when you activate a new eligible printer. Here's how to do it:

1. Replace Your Printer (Don't Cancel Your Plan)

  1. Log in to your HP Instant Ink account at instantink.hpconnected.com/us/en/l/v2.
  2. Navigate to Manage Devices (or lately labelled Enroll/Replace Printer).
  3. Select Replace Printer, then choose your new printer from the list. 
    • This links your existing subscription, including rollover pages, to the new device.

 

2. Activate the 3-Month Trial

  • When your new printer is enrolled, you’ll be prompted to redeem the free trial included with it (3–12 months, depending on the printer, and it will be mentioned on the printer box).
  • Choose “Activate Trial” when prompted; it won’t overwrite your existing plan.
  • Enjoy both your ongoing subscription and the bonus trial period simultaneously.

 

I hope this helps.

 

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards,

VikramTheGreat

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

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1 person found this reply helpful
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3 REPLIES 3

‎12-25-2025 10:24 AM

HP Recommended

Hi @RichardAOK,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

You don’t need to close your Instant Ink account to switch printers, and yes, you can still get your 3 months free when you activate a new eligible printer. Here's how to do it:

1. Replace Your Printer (Don't Cancel Your Plan)

  1. Log in to your HP Instant Ink account at instantink.hpconnected.com/us/en/l/v2.
  2. Navigate to Manage Devices (or lately labelled Enroll/Replace Printer).
  3. Select Replace Printer, then choose your new printer from the list. 
    • This links your existing subscription, including rollover pages, to the new device.

 

2. Activate the 3-Month Trial

  • When your new printer is enrolled, you’ll be prompted to redeem the free trial included with it (3–12 months, depending on the printer, and it will be mentioned on the printer box).
  • Choose “Activate Trial” when prompted; it won’t overwrite your existing plan.
  • Enjoy both your ongoing subscription and the bonus trial period simultaneously.

 

I hope this helps.

 

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards,

VikramTheGreat

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

1 person found this reply helpful
Was this reply helpful? Yes No

‎12-27-2025 02:58 AM

HP Recommended

Thanks - all sorted now!

Was this reply helpful? Yes No

‎12-27-2025 05:40 AM

HP Recommended

Hi @RichardAOK,

That’s great to hear! 😊 I’m glad everything is sorted now.
 

If you need any help in the future, please don’t hesitate to reach out. Have a wonderful day!

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards,

VikramTheGreat

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

Was this reply helpful? Yes No
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