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‎09-01-2022 06:05 AM

HP Recommended
Product: HP ENVY 5660 e-All-in-One Printer
Operating System: Microsoft Windows 11

I was on the $11.99 a month plan and had over 400 rollover pages.  I lowered my plan to the $5.99 a month option and expected to have at least 300 pages on my rollover.  The $11.99 monthly plan is too much and the $5.99 plan is not enough.  What happened to my rollover?

1 person had the same question
1 REPLY 1

‎09-11-2022 11:27 AM

HP Recommended

Hi @Fezziwigs,

 

Welcome to the HP Support Community

 

I understand you are facing an issue with your Instant Ink Rollover pages. Not to worry I will help you to get a resolution to resolve the issue.

 

About rollover pages

  • Rollover pages allow unused pages in a month to be placed in a rollover account and then applied to pages in excess of your monthly allowance.
  • The rollover maximum balance depends on your plan pages.
  • If you downgrade your plan, you get a new rollover maximum. You lose any rollover pages in excess of what your new plan allows.
  • Paper Add-on service: Rollover pages are tracked separately and may be different from your ink or toner plan.
  • To see how many rollover pages you have available:
  • Sign into your account:
  • Home / Home Office: Sign into your Instant Ink account
  • Business: Sign into your Instant Ink for Business account
  • Click HP Instant Ink > Overview.
  • Look for rollover pages in the Status area.

Please refer to this document: HP Instant Ink - Manage your account

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


ANAND_ANDY
I am an HP Employee

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