Rollover Pages Missing

[MoreMuscles]

This month the rollover Pages dropped to zero.

I am on a 100 page per month plan and last month I used 13/100 pages and had 10 rollover pages. This .month it shows 100 pages and 0 rollover pages. It should be 97 rollover pages (my previous 10 unused rollover plus my 87 unused main pages).

[Hawks_Eye]

Hi @MoreMuscles 

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

I'd like to help you with your Instant Ink issue.

I'll do everything I can to help get this sorted for you. 😊

In order to locate your account, please provide either your registered email address or your Instant Ink account ID or the printer serial number in a private message, and I'll look into this. 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

Take care, and have an amazing day!

Regards, 

Hawks_Eye

Note: Do not share any of your personal information in public, such as serial number, phone number, email ID, etc.

[MoreMuscles · Accepted solution]

Thank you.  I called HP and talked to a very helpful rep that confirmed that my printer's instant ink web serviced had become disconnected when the printer was offine for a couple of days.  She walked me through doing a factory reset and redoing the setup of the printer from the HP app on my phone.  It was successfully able to reconnect to HP and the rollover pages started reporting correctly.

[Hawks_Eye]

Hi @MoreMuscles 

That’s excellent news. It sounds like the factory reset and re‑setup through the HP app resolved the Instant Ink service disconnection cleanly, and it’s good to hear the rollover pages are reporting correctly again. 

Reconnecting the printer to HP’s cloud services after downtime is often the key step, and the app makes that process much smoother.

Thanks again for your confirmation, and we wish you an amazing day ahead! 😊

Regards, 

Hawks_Eye