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We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
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Scam and Fraud

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Microsoft Windows 10 (64-bit)

Don't enroll in the Hewlett Packard instant ink program it is a scam and a fraud. When your ink runs out and HP has not sent a replacement you may have to purchase more ink for your printer from a retailer. The ink cartridge you purchase can not be read by HP therefore you will not receive any more ink but you will be charged a monthly fee. I just got off the phone with HP. It took almost an hour for anyone to answer and after almost another hour on the phone I was told someone would get back to me on September 21 concerning my issue of not getting ink for about six months. THIS IS A SCAM AND A FRAUD.

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@dweaver309 I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.


Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.


If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!


Thank you for visiting the HP Support Community. 

I am an HP Employee

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