Scan to email

[Abby1942]

When I click scan to meal the screen goes completely black. This printer is new. Set up with a yahoo email. Connected to outlet. Already did a hard reset. 

[Dragon-Fur]

@Abby1942 

Welcome to the HP Community --

HP Document - How to Scan

 HP Printers - How to Scan (Windows, Mac, Mobile) | HP® Customer Support

AND

• Yahoo mail -- like other email providers -- requires an App Password.  Reference Yahoo Mail - Generate and manage 3rd-party app passwords 

What else?

This is one of those situations where context is important.

For example,

• Without the printer model, we don't know what the printer can do.
• Without the printer model and the type of "Scan to Email" (SMTP or application controlled), we do not know what you are doing or what the printer can do.

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Message Content References

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Technology Tips - Video Gallery from our HP Expert greenturtle

 Technology Tips– YouTube Video Help for Printers

 HP Support Official Channel – HP Support Video Gallery

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References / Resources

HP Printer Home Page - References and Resources

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