Server Error. Try again soon.

[airb330]

I fear this is never being fixed. Amazing a company of this size and scope is this incompetent. No one at HP here can help. 

Everyone is going to have to contact instant ink customer care. I did so yesterday (via chat) and now my entire account says error. So probably worse off...

[J801]

I've got the same New Error now when I try and login. I did get and email form them:

"I understand you need assistance and I’d love to help. 

 However, we encourage our customers to create a public post so that the conversation may help other community members find a similar solution.  

 Hence, I would request you to create a public post with the same query, 

So that you may get your answers from the various members we have in our community forums at HP. 

 To learn how to use the HP Support Community, refer to this post.  

 It’s been a pleasure interacting with you.  

Have a good day ahead. "

Really!!! this is not a individual problem. Last customer service rep I talk to said a lot of people are having this issue. This is not the kind of service I will pay for. 

[ajh74]

I completely agree. What you're saying here worries me because I just contact it support via chat today oh, so I hope they don't mess up my account and I hope they get yours fixed well I hope they get all of ours corrected. I told the guy in the chat the same thing basically that you're saying that HP is way too big of a company to be having these issues.

[ajh74]

Update. Actually they now have my shipping address on my account. So I am guessing the agent I was chatting with was able to do something adventure Ali he just couldn't do anything when I was chatting with him. But he did ask for my information so I guess he got it applied. Maybe try chatting with them again and see if they can get it resolved.

[airb330]

^ Great, glad to hear it.

I surprisingly got a shipment notification for 4 ink cartridges this morning via email. My account still is mostly blank and has a popup saying "Something went wrong. Please try again later." But, I guess some progress has been made. Considering I am on the free trial and also got a month extra (4-months total) due to this server issue, as long as it's fixed in the next 2-3 months I am OK with it. I don't necessarily "need" to view my page counts since I am not paying for them right not.

Overall still frustrating this is happening to so many people with no real fix.

[airb330]

Hilariously my account showed up today with a different name and address. Luckily I was able to change it. Not sure whoever Frank from Philadelphia, CA was, but you shouldn’t be on my account. Server error seems to be gone. What a mess overall. Still didn’t get my fourth month for free as promised either. 

[J801]

I has the some something happen to me. I can now log in and some strangers address. 

[hazdazzler009]

Weird: I am now able to login and I see that the inks are being shipped to some stranger. But when I click the tracking number, it correctly shows that its being shipped to me. What a mess!

I just chatted with HP support and I shared all the details, hopefully it wont occur again!